Refund policy

RETURN & EXCHANGE POLICY

At SnugChief, operated by AR Enterprise, we strive to ensure that every order reaches you safely and in perfect condition.

Please read the following policy carefully before placing your order. If you have any questions regarding a product, you can contact us before placing your order at snugchief@gmail.com.

NO RETURNS

We do not accept returns on products once the order has been delivered.

Once an order has been successfully delivered, it cannot be returned for a refund, replacement, or exchange due to a change of mind, personal preference, or any other reason.

DAMAGED / DEFECTIVE PRODUCTS

We carefully check products before dispatch to ensure that they are packed properly and meet our quality standards.

However, in the rare event that you receive a damaged, defective, or incorrect product, please contact us at snugchief@gmail.com within 24 hours of delivery.

To help us verify and resolve the issue, please provide:

Your Order ID
A brief description of the issue
A clear, continuous unboxing video showing the package from the moment it is opened

Important

The unboxing video should be one continuous recording and must clearly show the package and the product.
Edited, cut, or altered videos may not be accepted for verification.
Photos alone may not be sufficient to process a damaged-product claim.
Claims submitted after 24 hours of delivery may not be considered.

Once we receive your complaint and the required information, our team will review the claim and determine the appropriate resolution.

If the product is verified to be damaged, defective, or incorrect at the time of delivery, SnugChief / AR Enterprise may provide a replacement or another appropriate resolution, subject to product availability and verification.

All damaged-product claims are subject to verification by AR Enterprise / SnugChief.

CANCELLATIONS

Prepaid orders are not eligible for cancellation.

Cash on Delivery (COD) orders can be cancelled within 24 hours of placing the order by contacting us at:

Email: snugchief@gmail.com

Cancellation requests received after 24 hours may not be accepted.

CANCELLATION BY AR ENTERPRISE / SNUGCHIEF

In certain circumstances, we may be unable to accept or fulfil an order and may need to cancel it.

We reserve the right to refuse or cancel any order due to reasons including, but not limited to:

Product unavailability
Incorrect or inaccurate product information
Pricing errors
Quantity limitations
Issues identified during order verification
Other circumstances that prevent us from fulfilling the order

If an order is cancelled by AR Enterprise / SnugChief after payment has been received, the applicable refund will be processed according to the payment method and our refund procedures.